Online IT Consultation
Service Policy

Service Mechanics

Rizal Consulting's Online IT Consultation service is available in two formats, based on the client's preference and needs:

• 🟢 Live Online 1-on-1 — Support is delivered directly and in real time via WhatsApp Call, Zoom, or Google Meet. The client and consultant interact actively throughout the session.
• 🟢 Asynchronous Support (Remote, No Face-to-Face) — The client sends the issue details, files, or accounts needed. The completed work is sent back via Email, WhatsApp, or Telegram once finished.

Payment Terms

To ensure mutual commitment and a smooth support process, the following terms apply:

• 🟢 The agreed service fee must be paid in full before the support session begins.
• 🟢 There is no down payment for this service — payment is made once, as agreed.
• 🟢 Support is only scheduled and begins after payment confirmation is received.
• 🟢 A cost estimate is always given and confirmed before the client decides to proceed — no surprise charges.

Available payment methods:
Wise · RIA Money Transfer · Touch 'n Go eWallet · Topremit · Remitly

Scheduling & Rescheduling

The support schedule is set together once payment is confirmed. The following terms apply:

• 🟢 Clients may request a reschedule up to one (1) time from a previously agreed schedule.
• 🟢 Reschedule requests must be submitted before the agreed support time arrives.
• 🟢 Rescheduling is not possible once the support session has started and the consultant is already online at the agreed time.

Refund Policy

Refunds are governed as follows:

• 🟢 No refund is given once the support session has started and the consultant is already online at the agreed time, regardless of the reason for the client's absence.
• 🟢 Refunds for situations outside the terms above are subject to an administrative fee, which will be communicated in advance.
• 🟢 If we state upfront (before payment) that we're unable to handle an issue, no transaction takes place — the client pays nothing.

Service Limitations & Scope

To avoid any miscommunication, here are the limitations you should know about:

• 🟢 The consultant is not obligated to answer questions considered outside the topic agreed upon when the support schedule was set.
• 🟢 If the issue turns out to be more complex than originally agreed, there will be further communication about any additional cost and time needed.
• 🟢 The service does not include an in-person visit to the client's location — all support is delivered online/remotely.
• 🟢 The five daily mandatory prayer times cannot be interrupted under any circumstances, including during an active support session.
• 🟢 Fridays are a non-operational day. Islamic holidays are generally days off and can only be worked by special prior arrangement.

Data Confidentiality

We're committed to keeping all information entrusted to us confidential:

• 🟢 All files, documents, accounts, and data provided by the client are treated with full confidentiality.
• 🟢 No client data is shared, sold, or disclosed to any third party.
• 🟢 After the support session is complete, any temporary data or credentials provided should be changed by the client promptly as an added security measure.